What this service entails
Our NOC watches power, thermals, fabric and host health around the clock, and the hands that respond are already badged into your hall. From drive swaps to full node re-imaging, most tickets close without you boarding a plane.
Every plan includes a named engineer, quarterly capacity reviews and a public status page for your stakeholders — plus SLA credits that apply automatically when we miss.
- 24/7 monitoringPower, cooling, fabric and GPU health with 60-second alerting.
- Smart remote handsMedian 15-minute response for swaps, reseats and break-fix.
- Lifecycle & firmwareScheduled BMC, BIOS and fabric updates with rollback plans.
- Compliance evidenceAccess logs, visitor records and change tickets on demand.
Service levels02
Response times in writing
Two tiers, both staffed by full-time Ferrowatt engineers — never a subcontracted call queue. Credits land on your next invoice automatically.
| Metric | Standard | Priority |
|---|---|---|
| Critical response | 30 minutes | 15 minutes |
| Drive / DIMM swap | 4 hours | 1 hour |
| Node re-image | Next business day | 4 hours |
| Scheduled maintenance | Monthly window | Your window |
| SLA credit | 5% per miss | 10% per miss |
Put us on call for your fleet
Start with monitoring this week, add hands and lifecycle when you're ready.
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